Been having lots of computer problems at work. UGH!!!! Spoke with a help desk rep. this morning who was obviously in another country. He was very kind and kept saying "I'm sorry for your trouble Kaffy." "Thank you for your patience Kaffy."
I could tell that he really was trying hard to have the correct pronunciation of words and to talk in an American tone. Nice to actually speak with some who wants to help and doesn't put me on hold. Too bad he isn't in American though.
Kaffy
3 comments:
My favorite thing about tech support is when someone who clearly is outsourced is named Dave or Mike. I realize these very Americanized names could be outside of the states, but everyone at tech support has them. It makes me laugh. Then I just say the name a lot when I talk to them. "Thanks for all your help Dave. I'll be sure to do that Dave. Hang on a second Dave, I'll be right back"...
I had a similar experience today. My girl's name was "Helen." I ordered some data sticks with our Center's logo and name on them in mid-March and approved the artwork on March 21. I was going through my follow-up folder and realized I had not received the order yet. I telephoned the company, got "Helen" and put our ordering person on a conference call so we could work this out together. "Helen" said she was awaiting my approval of the artwork (of course I had a copy of my original e-mail). Then she freaked out when I asked her why no one had contacted me about this order. I do not handle ordering, I turn in orders and someone else orders our items and then Purchasing does the rest. Consequently, I never know the status of my orders and have to keep a follow-up file. Our person who orders later told me that she was worried that "Helen" did not comprehend what I was asking. We'll never know but I then got to speak with an American whose first language is English. Whew! I am almost certain this person was in America but it is very challenging to deal with people whose first language is not English. I try to be patient. Shouldn't customer service be able to service the customer? No offense intended to those whose first language is not English--it is just frustrating.
Kim-kind of how all nail ladies are named Tammy or something equally American.
Kaffy-this reminds me of the Skip Tracer.
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